Pilot
A guest chat, in pilot
Guests ask in their own words, it answers only from documents the hotel has approved, says it is an AI, and hands over to a person when it should not answer. Staff test it before any guest sees it.
How it worked before
The codes lived in the lock program on one computer at the hotel. Of 97 entries in the owner’s log between November and April, 71 were someone looking up a code. Spare codes for a guest whose code failed were on a spreadsheet, and there was no way to see whether today’s guests had a code at all, except a guest calling to say they did not.
What it does now
Every arrival, and whether their code is in place.
A list of today’s arrivals at each hotel: who arrives, who has a code and who is missing one. The owner had asked for exactly this, and it did not exist anywhere before.
Every key, with its current code.
All 214 keys across both hotels, each with its current code, when it is valid and which doors it opens, read live from the lock system.
A new code from the phone.
Staff, spare and room codes can be made in the app, with a record of every one and a daily limit.
Before
After pressing Create code
Ett Smart’s door-code app, shown with example data.
What happened
9 real door codes were made by the owner himself in his first session.
Live at both hotels since 9 September 2026.
The old lock program is untouched and still works as it did, so the owner’s one condition, that nothing already working should break, held from the first day.
What’s next
Next, the booking system tells the app when a guest checks in, and the app makes the code at that moment, so nobody has to. That is planned, not built: it waits on the hotel’s new lock server and an answer from the booking system’s supplier.